Dr. Claudia Santin, has over the course of the last three decades, established a reputation as a pragmatic change agent and effective team builder. Dr. Santin has served in the capacity of university Professor, Chair, Dean, Provost, Academic Vice President, and President. In these series of progressively demanding positions, she has blended the components of a superb higher education experience, especially in the field of online delivery systems, with the demands of both the domestic and international marketplace consistently achieving the delicate balance of quality and profit. Dr. Santin currently serves as Dean of the College of Business at Concordia University Chicago. Her areas of research include innovation in higher education, developing human capital, & organizational leadership.